Unable to log on using work computer in a corporate VPN

Issues
1

Hey

I’m currently unable to log on using my work computer. It’s a banking laptop, so there probably are some software shenanigans going on in the background that might interfere with Inkdrop. The demo version of Inkdrop works perfectly well, which is why I wanted to subscribe to Inkdrop :slight_smile:

It’s a Windows 10 laptop. When I log on while on the company’s VPN, I get the following error:

Error message:
getaddrinfo ENOTFOUND http://api.inkdrop.app Please check your system configuration or report the problem.
Status code:

We use PulseSecure’s MyRAS VPN, for what its worth.

When I’m not on VPN, I get this error:

Error message:
connect EACCES 54.157.4.65:443 Please check your system configuration or report the problem.
Status code:

The IT team says they do not support non-endorsed programs and applications, so they weren’t able to help me with this.

Is there anyone who encountered these errors before, and do you know how I get around it?

Thanks

2

Hi Andre,

Thanks for the report.
So, you are in a corporate VPN.
The error message says that the app can’t resolve the Inkdrop domain name api.inkdrop.app.
It’s obvious that the VPN refuses to connect to the Inkdrop server.
Even without VPN, the connection with the Inkdrop server is refused.
I guess Inkdrop has to be white-listed by your network administrators.
I’m afraid that I can’t help you from the app side.

3

Hey Takuya

Thanks for the information, I think I understand how to go from here :slight_smile: