Unable to log on using work computer in a corporate VPN

šŸ’šŸ»ā€ā™‚ļøSupport
1

Hey

Iā€™m currently unable to log on using my work computer. Itā€™s a banking laptop, so there probably are some software shenanigans going on in the background that might interfere with Inkdrop. The demo version of Inkdrop works perfectly well, which is why I wanted to subscribe to Inkdrop :slight_smile:

Itā€™s a Windows 10 laptop. When I log on while on the companyā€™s VPN, I get the following error:

Error message:
getaddrinfo ENOTFOUND http://api.inkdrop.app Please check your system configuration or report the problem.
Status code:

We use PulseSecureā€™s MyRAS VPN, for what its worth.

When Iā€™m not on VPN, I get this error:

Error message:
connect EACCES 54.157.4.65:443 Please check your system configuration or report the problem.
Status code:

The IT team says they do not support non-endorsed programs and applications, so they werenā€™t able to help me with this.

Is there anyone who encountered these errors before, and do you know how I get around it?

Thanks

2

Hi Andre,

Thanks for the report.
So, you are in a corporate VPN.
The error message says that the app canā€™t resolve the Inkdrop domain name api.inkdrop.app.
Itā€™s obvious that the VPN refuses to connect to the Inkdrop server.
Even without VPN, the connection with the Inkdrop server is refused.
I guess Inkdrop has to be white-listed by your network administrators.
Iā€™m afraid that I canā€™t help you from the app side.

3

Hey Takuya

Thanks for the information, I think I understand how to go from here :slight_smile: