Trial Expired, CC is in the system


(Chad Baudoin) #1

This is specific to my account, not sure how to report that. But, my client says it is “Trial Expired” but my account says I have been billed, but didn’t “pay”? Lots of mixed signals here. Hope you can help me out, love the app, want to pay for it.


(Takuya Matsuyama) #2

Hi Chad,

Thank you for reporting it.
I looked into your account and its state is correctly a paid user.
Could you restart the app?


(Chad Baudoin) #3

I restarted, logged out and logged in again. Seems to be working now. Maybe it was a glitch with Stripe. Thanks!


(Takuya Matsuyama) #4

Stripe sometimes takes for a while to complete charging.
That’s why you’ve got a payment history with N/A receipt No.

That’s good to hear! Thanks for purchasing Inkdrop!