Notes and Notebooks not syncing on Mac

T_Crain · November 27, 2020, 3:21am

Bug report

The Mac app is showing no notes and no notebooks, not even tags. None, nothing at all. While both iOS apps iPad/iPhone seem to be working perfectly. Could this be due to the new Mac updates perhaps? I hope this can be fixed really soon, I was really looking forward to relying on this app. But as of now, its basically useless on the Mac which realistically makes it pretty useless on all of my devices.

Info

Platform: (macOS)
Platform version: (Big Sur 11.0.1)
App Version: (Version 5.1.2)

craftzdog · November 22, 2020, 2:44am

That’s weird.
I confirmed that it works fine on Big Sur.
I suspect that you might be using the demo version which doesn’t support sync, or you might be behind a corporate proxy.

Please download the regular version here:

https://my.inkdrop.app/download

And please configure the proxy:

Hope that helps.

T_Crain · November 23, 2020, 12:44pm

Still nothing! Even after paying for a month, shutdown restart, still nothing 11 hours later. I need this fixed or I need my money back. I really looked forward to using your service, hope this can be fix today.

T_Crain · November 23, 2020, 12:48pm

When I first log into the app on the Mac for a split second I see my notebooks then instantly they disappear.

craftzdog · November 24, 2020, 12:13am

That’s weird.
This could be a bug. I need to reproduce it to solve it.
Maybe a particular note or notebook is causing it.

Could you try running it from terminal like so:

/Applications/Inkdrop.app/Contents/MacOS/Inkdrop

And see if you get any error logs?
Also, could you check if you got any error in the console log by selecting the menu: Developer -> Toggle Developer Tools?

And could you show me a screenshot?
Have you configured init.js?
What plugins have you installed?

T_Crain · November 25, 2020, 12:43am

Termal returned

crain$ /Applications/Inkdrop.app/Contents/MacOS/Inkdrop

[bugsnag] Loaded!

app:info Quit because of duplicated instance +0ms

Traviss-MacBook-Pro:~ crain$

Hhhhmmmm, so how would I fix that?

craftzdog · November 25, 2020, 5:42am

That’s because you are already running the app.
Could you kill the existing Inkdrop process and try it again?

T_Crain · November 25, 2020, 12:36pm

Termal gave back this

Traviss-MacBook-Pro:~ crain$ /Applications/Inkdrop.app/Contents/MacOS/Inkdrop

[bugsnag] Loaded!

app:info Initializing inkdrop app… +0ms

app:info Starting inkdrop app… +66ms

app:info axios default config: { proxy: false, httpAgent: undefined, httpsAgent: undefined } +176ms

(node:3092) Electron: Loading non context-aware native modules in the renderer process is deprecated and will stop working at some point in the future, please see https://github.com/electron/electron/issues/18397 for more information

(node:3088) electron: NSVisualEffectMaterialUltraDark has been deprecated and will be removed in a future version of macOS.

T_Crain · November 25, 2020, 12:41pm

craftzdog · November 26, 2020, 2:47am

Thank you for the information.
It looks like there are no errors. Very strange.
If it failed to render the notebook list, it should get an error but no.
You have some notes but the note count indicates 0.
It looks like you are viewing a notebook named “T” but how did you select it while the notebook list is empty?
Since I have no idea what’s going on, would you send me your local database and could I look into it?
If it’s no problem, please zip the whole directory of ~/Library/Application Support/inkdrop and send me to t@inkdrop.app.
If I couldn’t reproduce or solve it, I can refund your payment.
Thank you for your cooperation!

T_Crain · November 26, 2020, 3:46pm

Email sent!

Thanks for showing you care about your customers I’m really hoping we can get this to work as I would love to support you in this endeavour!

craftzdog · November 28, 2020, 2:31am

Thanks for sending me the data, I reproduced it.
And I got it to work!

It looks like you have logged in with multiple accounts, right?
Since Inkdrop assumes that you have only one account, that was causing the issue.
It was trying to show a book that does not exist in the current account but the previous one.
So, it couldn’t display anything on the sidebar.

To solve this, you have to edit the config file stored in ~/Library/Application Support/inkdrop/config.cson.
Please delete the following lines marked with “x” (quit the app before you edit):

"*":
  core:
    db:
      machineId: "*******"
    disabledPackages: [
      "img-small"
    ]
x    lastNavigationState:
x      editingNoteId: "note:*****"
x      queryContext:
x        bookId: "book:******"
x        filterKeyword: ""
x        includeChildren: false
x        mode: "book"
x      sidebar:
x        workspace:
x          bookId: "book:******"
x          visible: true
    mainWindow:
      fullscreen: true
      hiddenComponents:
        "sidebar-menu": [
          "SideBarMenuStatusList"
        ]
        "sidebar-workspace-menu": [
          "SidebarWorkspaceMenuStatusList"
          "SidebarWorkspaceMenuTagList"
        ]
      maximized: false
      noteListBar:
        w: 220
      position:
        x: 631
        y: 47
      sideBar:
x        collapsedBooks: [
x          "book:7kM_*****"
x          "book:Xmaq*****"
x          "book:t5tb*****"
x          "book:9Z7z*****"
x          "book:5wEz*****"
x          "book:OK0X*****"
x          "book:G0cp*****"
x          "book:GcNA*****"
x          "book:AX1d*****"
x        ]
        w: 232
      size:
        h: 600
        w: 1036
    themes: [
      "github-preview"
      "vibrant-dark-ui"
      "energy-syntax"
    ]
  editor:
    fontSize: 14
    styleActiveLine: true
    viewMode: "edit"
  "spell-checker":
    language: "en_GB"

Then, launch it again.

This is a bug and I’ll fix it in the next release.
Thanks again for your help.
I hope it works on your mac!

T_Crain · November 27, 2020, 12:43pm

THANKS IT WORKS AGAIN!!!
I was really dreading on having to mess with this again just to try to get this to work. But in the end, you provided direct support and walked me thought the solution. You definitely have me as a long time supporter and I will be upgrading next month pledge to the yearly plan.

Thanks for your time and commitment to your supporters!

craftzdog · November 28, 2020, 2:31am

Great to hear that!
Thank you for your patience and cooperation
Please enjoy~