I have a problem with my account

Hi, I have a problem with my account.
pay for the service for one year but in my account it tells me that I am in a trial period.

Can somebody help me? or how can I get in touch with someone who can help me.


Hi Pascual,

Thank you for the report. That’s weird.
Could you tell me what did you do on Jan 30?
I guess you changed your plan from Annual to Monthly and then reverted it. That causes the issue.
Stripe needs to prorate your payment, but you already have a balance for unused time ($10.44).
In order to avoid a duplicate payment, Stripe automatically sets additional trial period when you changed the plan but you have a balance.

You are recognized as a paid user on Inkdrop, so you can ignore it.
Or do you have any problem on using the app?

If in effect change the payment plan. But immediately change the date of the next payment. For that reason I changed it, but the date of the next payment did not change. So what should I do?

Because you have changed your plan to monthly plan once last month.
Your balance is now $10.44 and it will be used in the next payment for your currently selected plan (annual), which will be charged at Mar 31.
This is the expected behavior.