Can't see a single notebook entry

šŸ’šŸ»ā€ā™‚ļøSupport
1

Bug report

Android app. Loads all but one of my notebook files on the app. All of them load fine in Mac desktop app.

Info

  • Platform: (macOS/Windows/Ubuntu/iOS/Android)
  • Platform version: (Sierra/10/16.04)
  • App Version: (3.9.0)

Reproduce

Loaded app on phone. Logged in with same account as Mac desktop app. Waited for sync to complete. Attempted to load notebooks. One a created just shows a blank when trying to load. Others, including Markdown Example, load and view fineā€¦

2

Hi,

Thank you for reporting it.
Thatā€™s weird - Iā€™d like to clarify your problem.
Following app behaviors are that you are experiencing. Is that right?

  • Notes in a particular notebook are not shown on the Android app.
  • Notes in a particular notebook are shown correctly on the mac app.

Does the problem still exist when you restarted the android app?

3

Nope, restarting the app doesnā€™t change anything.

Iā€™ve copied the note and still am not able to see it on the Android App in that second note.

Here is MOST (removed identifying info) most of the page:

### UPDATE:

**Questions to ask**
  - How will accounting receive data? Endpoints to support or through the database? **Adam is putting together scheduler/report** 
  - Smith only supports one credit card, but weā€™ll expand that flow, correct? **Yes**
  - Should Product be an argument for Credit/Refund? And if so, will they fail without the correct PRODUCT? **Yes, they will need Product/SKU.**
  - Campaigns are the selling levels of SKUS. Example:ā—¦	Product CREDIT/8. Campaign: 1x, discount. 2x, price. 3x, price, etc.
  - How will discounts be handled? Campaigns? If so, anywhere to do an overall discount? **Yes. Default campaign will exist for each Product. Campaign can be overridden by added**
  - Do we need a separate Refund/Charge? **Yes because business flow may be different. Might even need refundCC/refundPP**
- Will it make more sense to have a Charge as an endpoint with arguments to help determine what to do OR to have ChargeStripe, ChargePayPal, etc? **Maybe instead have ChargeCC or ChargePayPal since they have different business flows**
- How will a service determine the SKU? Just have know it? For instance, purchasing Credits will always go through Credit, so when it adds a Charge call to Ecom, it will call with ā€œCREDITā€ SKU. But what about external Products? Will the Pro Website called just know itā€™s SKU is ā€œPROWEBā€, for example? **Yes**
- How will we support Migrating Smith data? **Migrate as we go. Until Highlights or it's data in some form is imported in, we won't be able to historical reporting**
4

Hi,

Thanks for your help to reproduce the problem.
I successfully synced it with my Android phone (Moto G5, Android 7.0):

Screenshot_20171215-095059
Screenshot_20171215-095059.png1080Ɨ1920 455 KB

Please try to make another note and check if it can be synced.
If not, Iā€™m afraid that it might be a model-dependent problem.

5

Iā€™m running a Pixel 2 with 8.1.

All of my notes Sync. This one shows the title, but when I click on it, it fails to renderā€¦

6

Sorry but I canā€™t reproduce the problem, so itā€™s difficult to look into it.
BTW, Iā€™m currently developing the new mobile app from scratch.
So I expect it will fix the problem.
Please try it when itā€™s released.
Thanks!

1 Like
7

No problem. I havenā€™t run into any other bugs beyond that single note not displaying on mobile. Iā€™m loving this program for a notes taking app. Really helpful! Will continue to use as long for a long time to come.

-Matt