Android app is not syncing

Aziz_Aldawood · January 19, 2018, 7:27pm

notes I wrote on my mac are not synced to the android app. I use inkdrop server.

Thanks

craftzdog · January 20, 2018, 2:19am

Hi Aziz,

Thank you for reporting. I need to reproduce the problem, could you tell me more detail?

Device model
Android version
When it stopped syncing
Is there any error message?
Does it still not work after restarting the app?

Aziz_Aldawood · January 20, 2018, 2:46am

Hi,
Pixel 2 XL
Android 8.1.0
last sync was 2 days ago
No error message (when I click sync, it syncs but none of my notes actually get updated)
I did restart the app, logged in and out, uninstalled and installed again. None of that fixed the problem

Thanks,
Aziz

craftzdog · January 20, 2018, 3:02am

Is there a possibility that the mac client doesn’t sync?
Please try syncing manually by clicking “Synchronize notes” menu:

Aziz_Aldawood · January 20, 2018, 3:38am

That worked. I hid the sidebar and forgot it existed.
Is it possible to make the sync automatic?

craftzdog · January 20, 2018, 3:46am

Good to hear that.

Syncing is automatic. However if it kept failing for long time due to such as offline or network problem, it defers retrying with exponential backoff.
It automatically retries when you are back online.